Replace your PBX and harness the power of Microsoft Teams with TeamsCall. Direct Routing from TeamsCall is a cloud-based solution that allows businesses with a Microsoft Phone System license to use Microsoft Teams to make and receive external calls to the Public Switched Telephone Network (PSTN) without requiring on-premise equipment. To place and receive calls, users can use their mobile devices, a headset with a laptop or PC, or Microsoft-certified IP phones.
Our carrier-diverse SIP trunks are connected to Microsoft Teams via our Session Border Controller (SBC) which resides within our private cloud. This then routes to your Office 365 tenant and Direct in Dial (DID) numbers will be allocated to users. You can keep your existing telephone numbers by porting into TeamsCall through our porting process.
Once connected and operational, users with the Microsoft Phone System license add-on can make and receive calls to landlines and mobile phones using Microsoft Teams.
TeamsCall has SBC technology located in our private cloud. Microsoft Teams calls can be directly routed to and from the PSTN over our carrier-diverse SIP infrastructure. TeamsCall will then bill you just as if you were using a standard phone system with straightforward per-minute billing or our all-inclusive FlatChat call plans.
TeamsCall Direct Routing can connect clients either via the public internet or, if the customer uses our range of private network service options, calls are routed directly to our private Cloud without crossing the public internet.
Direct Routing: TeamsCall’s Direct Routing connects your Microsoft Teams Phone System to the outside world through SIP trunks, you get a DID number (a phone number for your Teams Phone) and support; standard setup charges apply. TeamsCall will then bill you just as if you were using a standard phone system with straightforward per minute billing or our all-inclusive FlatChat call plans.
Call Queues: Often referred to as hunt groups, enhance your clients’ experience with customised greetings and music on hold whilst TeamsCall searches for the next available agent to handle the call.
Auto Attendants/IVR: A series of voice prompts such as ‘press 1 for sales"—allow callers to navigate quickly to the right department in your orgnanisation. Set rules for business hours and out of hours.
Call Park and Retrieve: Call park and retrieve is a feature that lets a user place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call sharing: The call sharing and group call pickup features of Microsoft Teams let users share their incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.
Delegate Calls: You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
TeamsCall provides all of the core features you’d expect from a business phone system, such as call answering and initiating (by name and number) with an integrated dial pad, call holding, and call retrieving.
In addition to being a replacement for your legacy business telephone system, Microsoft Teams lets you:
Microsoft Teams lets you and your team members create a collaboration space in which to share and work on content. This is where Microsoft Teams steps into action. With one click, anyone inside or outside your company can join your online meeting from any device, co-author presentations and documents and use whiteboards, polls, and built-in IM to foster teamwork. Get a hub for teamwork, where you can chat, hold meetings, and share files and apps. Connect your people to their content with file storage and sharing.
Whether it’s team collaboration for a short-term project, a long-term project, for a department or work group, you can create a workspace, or a "channel," as it’s known. You only invite people who you want to be able to see files and contribute. You can securely communicate, exchange messages, hold meetings, store and retrieve files and documents, and create a wiki.
You can use Microsoft Planner straight from your Teams channel so you can map out your project and assign tasks to the plan and allocate tasks to team members. Each task contains a start date and completion date as well as checklists. You can quickly and easily produce progress charts to help manage the tasks or the entire project.
Within a Channel, members of the team can work on a document to co-author, contribute or amend. Anyone in the Team can see who is working on the document and a full audit trail keeps track of revisions. You can choose to work in the Team, use Office 365 web apps for Word, Excel, PowerPoint etc or work directly in the application on your desktop, laptop, tablet or mobile with your contributions being saved back to the master document.
With Microsoft Teams, you can invite guests to join from outside your organisation; a customer, consultant or supplier – in fact anyone with an email address. Guests have full access to the Channel content such as; Channel discussions and files, for a specific team, and chat with other users in the team they have been invited to.
Please visit the Microsoft links below to download the Teams client for your device. You’ll need to have the correct licence from Microsoft to activate your subscription!
For user that prefer a physical telephone in addition to their soft clients, TeamsCall offers a range of Microsoft Teams Devices depending on your requirement including conference phones and high-end executive phones that can also be used in ‘huddle’ spaces.
Work confidently – Get consistent high-quality video and audio, and easy set up and management.
The VP59 Android-based phone is designed as an executive desk phone and also can be applied for huddle rooms. With an 8-inch adjustable multi-point touch screen and easy Teams menu navigation, all of these make collaboration easier than ever. Presenting a standalone voice solution and an unparalleled audio clarity, the VP59 is armed with Yealink’s Optima HD Voice technology and Yealink Noise Proof technology. The VP59 provides the added flexibility for executives and professionals with its Bluetooth/Wi-Fi connectivity and the ability of USB headset connection. Furthermore, it will be armed with wireless microphone (available in H2, 2019), HDMI output and detachable camera, making it easy to be deployed in the huddle room
Easy Collaboration: Fully compatible with Office 365, the VP59 offers a rich and talented ecosystem for your team. The 8-inch adjustable multi-point screen and the Teams-tailored user interface provide a rich visual presentation and easy menu navigation. The built-in Bluetooth 4.2 and dual band Wi-Fi boast unparalleled functionality and expansibility. With HDMI output features, users are able to sync the screen to a TV or monitor. The all-in-one product design integrates a codec, a camera and a microphone. Setup and deployment are possible with even a single line (Internet cable or power cable).
HD Audio: Yealink Noise Proof technology effectively eliminates background noises. You can connect VP59 to wireless microphones to cover an open work space (available in H2, 2019).
Flexible Video Experience: The camera can be extended by a 10-foot (3-meter) USB cable and mounted on the top of a monitor with a bracket, bringing flexibility to camera location and meeting view.
The T58A Android-based phone is designed for C-level and executive rooms, offering great flexibility. The T58A not only features a 7-inch adjustable multi-point touch screen, but also owns a Teams-tailored user interface and a faster response speed, all of these make collaboration easier than ever. Presenting a standalone voice solution and an unparalleled audio clarity, the T58A is armed with Yealink’s Optima HD Voice technology. The T58A provides the added flexibility for executives and professionals with its Bluetooth connectivity and the ability of USB headset connection.
Easier to be heard and involved in the call: The T58A combines the professional hardware and software technology to deliver crystal clear voice communications. Thanks to Yealink Optima HD voice, and the hardwares of full-duplex hands-free speakerphone with AEC and HAC handset, T58A allows the user to concentrate on the content of a call.
Efficient Provisioning and Management: The Yealink T58A is coupled with Yealink efficient auto-provisioning mechanism, including phone deployment and configuration. Administrators can take advantage of centralised deployment, management and updating. Moreover, T58A supports several device management platforms, including Microsoft/Yealink/Unify Square Device Management Platform.
Rich Functionality: The 7-inch adjustable multi-point screen and the Teams-tailored user interface provide a rich visual presentation and easy menu navigation. The T58A is fully compatible with Office 365, making for a rich and talented ecosystem for your team. The T58A boasts unparalleled functionality and expansibility with built-in Bluetooth and USB headset features.
The T55A Android-based phone features a 4.3-inch capacitive adjustable touch screen and the consistent Teams-tailored experience. This easy-to-use and reliable option is ideal for office workers, front desks and common areas. The T55A facilitates high-quality collaboration with flexibility thanks to its support for Yealink Optima HD voice and Yealink Noise Proof Technology, and its USB port for USB headsets and Bluetooth dongle.
Easier to be heard and participate in the call: The T55A combines professional hardware and software technology to deliver crystal-clear voice communications. Thanks to Yealink Optima HD voice and Noise Proof Technology as well as a full-duplex hands-free speakerphone with AEC and an HAC handset, the T55A provides an excellent audio experience for more efficient and productive calls.
Simplify deploy and manage: The T55A offers deployment flexibility with multiple choices of deployment tools from Microsoft, Yealink and Unify square as well as auto-provision, making it simple to deploy, administer, upgrade and maintain.
Ease of use, low learning cost: To extend workflows seamlessly to the desktop device, the T55A offers a 4.3-inch capacitive touch screen and comes embedded with the native Teams application for a consistent call and meeting user interface. The device owns one USB 2.0 port for USB headsets and Bluetooth dongle. It allows the user to leave the desk and continue talking while paring with a Bluetooth headset or USB headset.
It is time to optimise your conference room with Yealink latest conference phone – the Yealink Optima HD IP Conference Phone CP960, comprising the power of the Android 5.1 operating system. With user-centric design philosophy, this Y-shape brand new release from Yealink combines simplicity of use with sophistication of features, being perfect for any team environment, especially for medium to large conference room. In regard of its crystal-clear audio quality, your conversation will sound natural and bright anywhere with well-designed CP960, and beyond that, you can connect an external loudspeaker to it if necessary. The Yealink CP960 provides wireless and wired pairing with your mobile staff – smartphone or PC/tablet via Bluetooth and USB Micro-B port; As a valuable complement for your conference room, Yealink concentrates on users themselves, giving you a easily and clearly engaging business conference experience. Moreover, you can bind three Slave CP960 to your Master CP960 via multicast in star connection, and the Slave CP will work as speaker and microphone. The Yealink CP960 conference phone strikes an outstanding balance between ease-of-use and powerful features, delivering a smarter audio conferencing solution for your company.
New structure design: This Y-shape 5-inch touchscreen device released from Yealink, representing the first letter Y of Yealink, facilitates your conference room experience by simply putting all of the key conferencing functions at your fingertips.
HD audio: The Yealink CP960 conference phone combines the hardware and software, including the Yealink Noise Proof Technology, to fully improve its audio quality. Thanks to its built-in 3-microphone array, CP960 owns a 20-foot (6-meter) and 360-degree voice pickup range, regarding as an ideal solution for any conference room that needs best audio experience, as if all participants are sitting across the table from each other! Through the two add-on CP Wireless Expansion Mic CPW90, the Yealink CP960 provides long audio-capture distance at a radius of up to 20 meters without any wiring troubles.
Rich features and high expansibility: With Yealink CP960, up to five parties can join a conference call from different locations, helping your company cut costs and save time. In Yealink Pentagon Meeting Room, you can create a meeting directly and invite or allow someone to join the ongoing meeting seamlessly; besides, its Active Speaker feature helps you easily recognise who is speaking during the meeting. Pairing Yealink CP960 with your smartphone via Bluetooth or with your PC/tablet via USB Micro-B port allows you to turn the Yealink CP960 into a loudspeaker or microphone with ease, in addition, after successfully pairing, you can merge all these three devices, your smartphone, PC/tablet and IP conference phone CP960, into one hybrid UC meeting. Moreover, CP960 is also qualified for being used in a large training room by connecting it to an external loudspeaker via 3.5mm audio-out port; and it supports local and USB call recording, local available recording time is up to 100 hours.
TeamsCall requires a Microsoft Phone System license to operate. It’s included as standard in the E5 and A5 academic/not-for-profit versions of Office 365. An additional license must be purchased for E1 and E3, as well as A1/A3 academic and not-for profit versions. Combined with TeamsCall you can make and receive calls with a Teams compatible desk phone or using the Microsoft Teams software on your desktop, laptop, or mobile phone.
This provides full telephony functionality, including making and receiving calls, simple voicemail, and transferring calls.
Sign in to Teams
In Windows, click Start > Microsoft Teams.
On Mac, go to the Applications folder and click Microsoft Teams.
On mobile, tap the Teams icon.
Sign in with your Office 365 username and password.
You can make one-on-one or group calls with anyone in your organisation directly from a chat without having to host a team meeting. These calls are private and won't appear in any team conversation. Entries for the calls will appear in your chat, though.
Go to your chat list, and click "New chat" to start a new conversation.
Type the name or names into the "To" field at the top of your new chat.
Then click on "Video call" or "Audio call" to start a call.
Up to 50 people can be on the same video call.
If you're not currently in a chat with the person you want to call, you can start a new call with a command. Go to the command box at the top of your screen and type "/call," then type or select the name of the person you want to reach.
You can also start a one-on-one call from someone's profile card. Open it by clicking their picture in a channel or from a search.
Note: If your organisation is set up for it, you can call a phone number directly, even for someone outside of your organisation.
You can launch calls from one-on-one or group chats:
From your chat list, tap "New chat" in the header and enter a name or names.
From a chat, tap "Video call" or "Audio call". The person you're calling can answer from their desktop or mobile app.
You can also start a call from someone's profile card. Open it by tapping their profile picture in a channel or from a search.
To dial a number from Teams, go to Calls, click Dial a number, and then enter the number of the person you want to reach by using the dial pad. Then click "Call."
Important: You won't be able to make a 000 emergency call if Teams isn't connected to the internet.
Note: If you don't see the option to dial a number, your organisation may not have purchased a calling plan. But you can still make calls to other people in Teams.
Here are a few other ways to make a call:
If the person you want to reach is in your contacts list, click Contacts, find the person you want to call, and then click Call .
If you’ve called people before (or if they’ve called you), they’ll be in your call history. In History, select More actions to the right of the person’s name, then click Call back.
You can also access your voicemail and call people from that list. In Voicemail, select More actions to the right of the person’s name, then click Call back.
To access your dial pad during a call, go to your call controls and select Keypad.
Tap Calls > and enter a phone number to make a call. If you’ve enabled the setting to allow access to your phone contacts, tap Calls > Contacts and select the person you want to call.
Use the dial pad on your mobile device to dial numbers from your personal phone number and to make emergency calls to your country-specific emergency number.
When someone calls you, you'll get a notification that lets you accept or decline the call.
Click "Accept with audio" to answer with audio only.
Click "Accept with video" to accept the call and enable video as well.
Click "Decline call" to decline the call and go on with your day.
When a call comes in to Teams, a notification pops up, letting you know. Tap "Answer" (the blue one!) to start talking.
To add someone new to a group call, select "Show participants" in your call controls, then type their name or phone number in the search box.
If you're already on a call, you can answer or start a new call anytime. We'll place your current call on hold and take you straight to your new conversation. While a call is on hold, all participants will be notified, and they won't be able to see or hear you.
You'll see your on-hold calls displayed on the left side of your call window, so you can get back to them anytime.
If you're already on a call, you can answer or start a new call anytime. We'll place your original call on hold and take you straight to your new call.
To place a call on hold, click "More actions" in your call window and select "Hold." Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking "Resume."
People on hold (including you) won't be able to see or hear anyone else on the call. Screen sharing is temporarily suspended, too. Everything will return to normal once you resume your call.
Anyone who's on a PSTN line will hear music when they're put on hold.
To place a call or meeting on hold, tap "More options" in your call window and select the hold option. To continue the call, tap "Resume."
To transfer a call, select More options > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. To finish, select Transfer.
Click the drop-down arrow in the Transfer button to see more transfer options. Choose Work to transfer the call to their Teams number, or Work voicemail to send it straight to their voicemail. If they've added any other phone numbers to their account, like their mobile number, you'll see those options in the list, too.
Just keep in mind you can only transfer calls when you're talking one-on-one.
Need to check in with another person before transferring a call to them? When you're in a call, select More options > Consult then transfer. Then, check in via chat or audio call.
Anyone with an Enterprise Voice or Business Voice license can do this, not just delegates!
You can transfer a one-on-one call in the desktop or web app.
To change your settings, click your profile picture at the top of Teams, then Settings. There are a few different places with call settings: General, Devices, and Calls.
Note: If you don't see Calls on the left side of Teams, talk to your IT admin.
To manage who can make and receive calls on your behalf, select your profile picture at the top of teams, then Settings > General.
Find the Delegation section and choose Manage delegates. There you can see who you're a delegate for, and add and remove your own delegates.
When you add someone as a delegate, you'll see some permissions settings. If you want, you can enable your delegates to make and receive calls on your behalf, as well as let them change your call and delegate settings.
To select the mic, speaker, and camera you want Teams to use for calls and meetings, click your profile picture at the top of Teams, then Settings > Devices.
Under Audio devices, pick the speaker and mic you want Teams to use by default.
Under Camera, select the camera you want Teams to use, and see a preview of that camera's video.
If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring.
To make a test call, select your profile picture, then Settings > Devices.
Choose Make a test call under Audio devices.
In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.
The test call feature is only available in English for now. Additional languages are coming soon.
We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.
To set your call answering rules, click your profile picture at the top of the app, then Settings > Calls.
Choose how you want Teams to handle your incoming calls in the section for Call answering rules.
Select Forward my calls if that's what you want to do. If you want simultaneous ring, click Calls ring me and select others under Also ring.
Choose what to do with calls that go unanswered under If unanswered.
To change your voicemail settings, click your profile picture, then Settings > Calls.
In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings.
To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.
Call answer rules
To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:
Let the caller record a message.
Let the caller record a message or be transferred to someone else.
End the call without playing your greeting.
Play your greeting and end the call.
Transfer the call to someone else.
If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?
Default greeting language
Change your default greeting language by selecting the language you want under Greeting language.
Text-to-speech voicemail greeting
To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.
Note: If you've recorded a greeting, it'll override the text-to-speech option.
Out of office voicemail greeting
Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting.
Set your preferred ringtones by clicking on your profile picture at the top of the app and then choosing Settings > Calls.
There, under Ringtones, you can choose separate ringtones for your normal calls, forwarded calls, and delegated calls so you're able to tell them apart.
Select your profile picture at the top of Teams, then Settings > Calls.
In the Accessibility section, click Turn on TTY mode.
To view and manage the numbers you've blocked, click on your profile picture and go to Settings > Calls.
Select Manage blocked numbers under Block calls to see any numbers you've blocked and remove them from the list.
To block any calls that come in without a caller ID, select Block calls with no caller ID.
You can forward calls to another number or Teams member, or ring another number at the same time as your work number.
To start forwarding your calls, click your profile picture at the top of Teams, then select Settings > Calls. Under Call answering rules, choose Forward my calls, and then select where you want your forwarded calls to go: voicemail, another person, or a call group.
Tip: You can always set up a delegate to forward your calls to.
Note: If you don't see any options for call forwarding in your settings, it's likely that you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.
Under Call answering rules, select Forward my calls.
In the Forward to menu, select Call group.
Under Add people, add the people you want in your call group. You can add up to 25 people. Anyone you add will get a notification.
Note: You need to add people from your organisation. Phone numbers are not supported.
Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.
Group call pickup is less disruptive than other forms of call forwarding because recipients can choose how to be notified of an incoming call in their settings and decide whether to answer it.
If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams. Click your profile picture at the top of the app, then click Settings > Calls. Under Call answering rules, select Calls ring me. Then click Also ring and select where else you want your calls to ring: another person, no one, or a call group.
Note: If you don't see any options for simultaneous ring in your settings, it's likely that you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.
Under Call answering rules, select Calls ring me.
In the Also ring menu, select Call group.
Under Add people, add the people you want in your call group. You can add up to 25 people.
Note: You need to add people from your organisation. Phone numbers are not supported.
You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
Go to your profile picture at the top of the app and select Settings > General.
Under delegation, select Manage delegates.
Note: If you don't see any options for delegation in your settings, it's likely because you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.
3. Click Your delegates and type the person's name in the Add a delegate box.
4. When you add a delegate, you'll see some permissions settings. In addition to enabling your new delegate to make and receive calls on your behalf, you can also let them change your call and delegate settings for you. Select the permissions you want to give them and click Save.
5. Your delegate will receive a notification letting them know about their new status.
Your new delegate will now appear in your delegates list, and this list will be a default selection in your call forwarding and simultaneous ring options.
Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward to option.
Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ring menu.
Delegates can see when you’re on a call and who it’s with.
Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.
Once you've been added as a delegate, you can make and receive calls on someone else's behalf.
Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.
Note: Delegators can see the calls you make and receive on their behalf.
Delegates can also put calls on hold. Just select More actions in your call window and select Hold. Everyone in the call will be notified that they've been put on hold, and you or the person you are a delegate for can continue the call by clicking Resume.
As a delegate, you can view and edit call and delegate settings on behalf of someone else.
Click on your profile picture at the top of Teams and choose Settings > General.
Select Manage delegates under Delegation.
Click People you support. Here, you'll see a list of the people you're a delegate for. Hover on any name in the list and hit More options to see your choices: View permissions, Change delegates, and Change call settings.
Choose View permissions to edit the permissions of any of your boss's delegates, Change delegates to add or remove delegates for your boss, or Change call settings to adjust their call settings for them.
To place a call on hold on one device and pick it up from another device, also known as parking a call, click More actions in your call window and select Call park .
After you park the call, Teams will give you a unique code you can use to retrieve the call. If someone else is retrieving the call, copy the code and share it with them. To retrieve a parked call, go to the speed dial tab, click Unpark , and enter the park code.
If no one picks up a parked call within 5 minutes, it’ll ring again.
Note: If you don't see any options for call parking in your settings, talk to your IT Admin.
To check your voicemail, choose Calls > Voicemail.
Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).
To call someone back, select More options > Call back. You’ll be able to check the status of anyone with a Teams or Skype for Business account to see if they’re available for a call.
To view your contacts, click Calls > Contacts. Click My Contacts, and you'll find an A-Z list of all your contacts and a search bar that you can use to find someone specific. If you want to add a new contact to your list, click "Add a contact" at the top of your list to get started.
If you switch over to your Featured contacts, you'll see a couple of pre-set contact groups: Speed Dial and Suggested. To add someone to your speed dial, click "Add to speed dial" at the top right of your screen.
Note: If you don't see Calls on the left side of Teams, talk to your IT administrator.
Go to Calls and click History. There, you'll see a list of all your incoming, outgoing, and missed calls.
Note: Your call history is available if you have an Enterprise Voice or Business Voice license as part of your Office 365 subscription.
To call someone back, double-click their name in your call history list.
Tap on Calls to see your call history and to access the Teams dial pad and the contacts from your mobile device. Call history includes outgoing, incoming, and missed calls associated with Teams and your Enterprise Voice phone number.
Note: The dial pad and your contacts are available when you have an Enterprise Voice or Business Voice license.
Video is turned on automatically when you join or are called from an unscheduled meeting in a channel. You can't change these video settings, but you can turn off your video once you're in the call if you don't need it.
Group or 1:1 call from a chat
Asks to join video
Do you use USB headsets, speakers, or other peripheral devices? You can use the physical buttons on these devices to answer calls, adjust audio volume, and mute and unmute yourself in Teams calls and meetings.
Note: The buttons on headsets and speakers won't work on Linux devices using Teams.
In addition, if you have multiple devices connected, you can set one as your secondary ringer, so it'll ring when you get an incoming call. And you can answer incoming calls or upcoming meetings on any connected device—not just the ones that ring.
Note: If you've been upgraded to Teams calling but haven't updated Skype for Business, you should close Skype for Business when using Teams to make sure your call controls work with your USB headsets and peripherals.
We've seen issues with the devices in the list below, and the call controls might not work as expected. We're working with our partners to address these issues, so make sure to check back here regularly for updates.
Calisto 800 Series
Savi 400 and 700 Series when used with hub softwarezz
Note: The Polycom CX300 supports basic call controls such as answering, ending, and muting phone calls. Support for the phone's dial pad and display is expected in a future update.
CommsChannel partners with industry vendors to provide the best meeting room experience to our clients. Our teams of consultants work with you to understand your workspace requirements and build customised immersive experience that integrates with your existing infrastructure. The result is a seamless experience of joining meetings from anywhere with any device.
Get in touch with our experts today to see what Teams Calling can do for your organisation?