CommsChannel has partnered with PCI Pal® to provide organisations with secure cloud payment solutions, certified to the highest level of security standards. CommsChannel has integrated PCI Pal solutions directly into our carrier diverse SIP voice infrastructure, allowing ANZ organisations to purchase a fully integrated service for secure voice payments. CommsChannel has a track record of delivering resilient voice and data solutions for the contact centre market at a competitive price point.
PCI Pal provides organisations globally with secure cloud payment solutions for any business communications environment, including voice, chat, social, email, and contact centres. Its product-base is cloud delivered through Amazon Web Services, with regional instances throughout the world, including Australia.
Customers can enjoy this range of PCI Pal solutions, which focus on contact centre operations like Agent Assist, IVR Payments and digital.Working with PCI Pal, CommsChannel can provide our customers with a secure way of handling payments via their contact center without bringing their environment into the scope of PCI DSS.
The Payment Card Industry Data Security Standard (or PCI DSS) is a set of 12 binding requirements that are designed to ensure complete data protection for organisations (merchants) that take card payments from the major card schemes, such as VISA, MasterCard, AMEX, Discover, and JCB.
PCI Pal’s pioneering Level 1 PCI DSS certified solutions are built around your contact centre and processes, so your customer service operation will remain exactly as you want it to be. customisable, scalable, and reliable, with 24/7 global support.
Agent Assist utilises DTMF (Dual Tone Multi Frequency) masking technology and speech recognition to provide companies with secure phone payment handling without compromising PCI DSS obligations.
How Does Agent Assist Work?
PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud & integrate with your existing IVR solution.
How Does IVR Work?
PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and is available integrated to any existing customer engagement and payment services customers use.
How Do Digital Payments Work?
Australian PCI Market Overview
PCI Pal Payment solutions can be accessed through the CommsChannel core national network, which has direct peering arrangements into the AWS network. CommsChannel offers its wholesale SIP Voice infrastructure as a turn-key solution to service customer interaction traffic that may require PCI compliant payments. This eliminates the complexity of integrating PCI compliance into the carrier network, as the hard work has already been done. This is all achieved whilst enjoying our competitive call rates.
PCI Pal has certified many global payment service providers (PSPs) to work with its solutions. There are many PSPs and they can be accessed at https://www.pcipal.com/en-au/why-us/partners-integrations/. Please check to find if your preferred PSP has already been certified by PCI Pal.
Get in touch with our experts today to how you can use PCI to reduce pressure on your agents!