GenMessage provides all of the functionality of Genesys Messaging and more at an affordable price point. Available as a 3rd Party App within Genesys Cloud, simply select the App and hit start and you will be sending and receiving messages from within your Genesys Org within minutes.
GenMessage operates within the Genesys Cloud Agent Workspace, minimising the need for user training. Within the Agent Workspace, and and agent is able to create single or group SMS that are either branded or 2 way messages. All interactions are recorded within the Genesys Org and by default appear in the same queue as calls, emails, etc, giving a single view all customer interactions.
GenMessage supports Genesys campaigns for bulk SMS. Create custom campaigns using Genesys List Management.
Engage clients through GenMessage’s 2 way SMS support. Promote your brand through our branded SMS capability. Automate customer communications through the templating function.
GenMessage integrates with Genesys reporting to enable businesses to assess campaign performance.
GenMessage has open APIs, so for integration to CRMs or 3rd party applications that operate in conjunction with your Genesys Cloud please contact us and we’ll be glad to discuss the best approach to meet your business needs.
Automate your SIP Trunks through GenMessage and get calling and texting in minutes. Find out more about GenMessage SIP Trunking here.
Today, customers' lives naturally include texting. By providing SMS customer service, you increase brand intimacy and make it easier for customers to get assistance. Problems can be resolved without increasing the volume of your voice call. Additionally, allowing agents to handle multiple SMS interactions at once will increase agent productivity.
