ProtoCall enables call centers to map and design how a call will flow, from hello to goodbye. ProtoCall can be used for almost any call type but is ideally suited for calls that are reasonably scripted such as research surveys (CATI), get-out-to-vote, product registrations, political fundraising, customer service, and more. ProtoCall then enables AI Operators to follow a designed path and “speak” using pre-recorded audio, thereby delivering calls that replicate your best agent on their best day, on every call. ProtoCall also enables a continuous-improvement effort, making your calls better over time.
