The way that businesses communicate with one another, both internally and externally, has changed significantly as a result of working from home. Collaboration tools like G Suite, Slack, and Basecamp have experienced a huge increase in usage as a result, but none of these saw a spike as significant as the rise in Microsoft Teams usage.
To remain competitive in the market, companies today need to accept credit cards. Maintaining a secure environment for charge card transactions is crucial given the rise in credit card fraud, identity theft, and fraud detection. Customers will lose trust in merchants and financial institutions as a whole if this information is handled improperly.
Chatbots have been with us for 2 decades now in various forms, initially leveraging very large databases of answers to questions that were matched with rules, that transitioned into intent matched through technologies like NLP and NLU, onto intent that was determined on large volumes of training data and now AI.