Everything we do has you in mind and every one of our people is responsible for keeping you satisfied. We will be professional and proactive in all of our interactions with you, but we’ll maintain a personal approach as befits a relationship based on partnership. This means that we’ll listen to your needs and satisfy your requirements to the best of our ability to ensure that we build a mutually beneficial relationship
Our belief is that by supporting channel partners to grow their businesses, we’ll grow ours. This means that everything about our business is geared up to provide you with the service, reliability, expertise and creativity you need to make a difference to your customers. We won’t compete with you either - as we don’t have a direct-to-the-consumer arm we’ll even send any enquiries that we receive from end users your way.
Learning about each other is a crucial part of every relationship, so why should it be different in business? We’ll take the time to understand what makes you tick, where you’ve been and where you’re going so that you can do business with us in the way that best suits you. We don’t have a ‘one size fits all’ approach, so we’ll treat you and your business like the individuals that you are.
True partnership is about providing support when it’s needed. If you need product or system training, we’ll provide it. If you need marketing support, we can create white-labelled materials for you. And if you need one of our connectivity design experts to help you win business, we’ll be there. All of this, on top of any ongoing account management, is provided free of charge because we’re here to help you succeed.
For too long, Telcos have failed to put customer service first but at CommsChannel we work to right that wrong. We understand that service quality and confidence in a supplier go hand-in-hand. If you feel pain, we feel pain. We constantly hold our suppliers our suppliers to account because at the end of every service issue is an unhappy customer. Our regular meetings with carriers give them the intelligence they need to actively manage their performance to ensure that the high standards we set on your behalf are maintained.
Wherever we can we build redundancy in our infrastructure. Geographic and carrier diverse network interconnects. Multiple upstream voice providers with automated failover for outbound and 13/18xx numbers. Cloud infrastructure distributed across multiple data centres. Last mile resilience options through our 4G Failover solutions.
Our online portals enable you to provide a better service to your customers by giving you complete control, accountability and visibility of your customers’ accounts with us. So when a customer calls with a query, you can give an answer there and then. No putting them on hold while you call us and no embarrassing ‘let me find out and get back to you’ moments.
...so you don’t have to. Leading by example is an important part of our business culture, so this means we’re just as critical of ourselves as we are of our suppliers. We constantly aim for better so we continually monitor our own performance and if we find room for improvement, we’ll do the work we need to.
We know how difficult it is to win and maintain customers. So let’s make your happy customers even happier with a broader menu of options to choose from. We’re continually researching new solutions to take to market that tick the "RoI" box for the end user, resulting in increased ARPU and ‘stickiness’ for our channel partners.